Greyhound abandoned her by the side of the highway. Then it refused to refund her ticket.

In August, Elisa Kennedy was stranded along Interstate 84 when her bus to New York pulled off the highway — leaving her out the $83.98 for the ticket plus the $200 she paid to complete her trip in a van.

What you need to know about flood insurance as catastrophes like Leominster become more common

Is your home adequately insured for the kind of severe weather experienced in New England this summer?

Vantage Travel is bankrupt. But what about its owner? Two lawsuits say he should reimburse customers who lost millions.

Attorneys general in New York and Pennsylvania are suing Vantage’s longtime owner Hank Lewis personally in an effort to recoup some of the $109 million owed to customers whose trips never happened.

Their suitcase never arrived at their destination. A year later, JetBlue still hasn’t compensated them for it.

Ed and Kathy Colbert of Peabody keep getting confusing and contradictory information from the airline on how to submit a claim.

Worcester hospital cancels charge for private room that was never requested

A Worcester hospital has relented and will rescind a charge for a private hospital room that was given to an ailing man who had languished in the emergency room for two days.

A heartbreaking diagnosis, a canceled trip, and a frustrating fight for reimbursement

A couple had to cancel a once-in-a-lifetime trip to Ireland after the husband was diagnosed with a brain tumor. His wife spent months trying to get their money back.

‘We would have been fine being put in a broom closet’: A $5,000 charge for a private hospital room they never asked for

Cheryl and Joe Farrell had already paid hundreds of dollars in copayments for Joe’s five-day stay at the hospital when they received a new demand for payment.

She spent nearly $4,000 on a matchmaker. Then she got a date without one.

After a Globe story about her fight for a refund from a matchmaking service was published, a Reading woman heard from four men wanting to go out with her.

His Chevy’s check engine light stayed on for months. Here’s what finally turned it off.

A new oil pump has apparently cured the problem that had kept the light lit on Corey Morris’ new $75,000 Chevy Suburban SUV since shortly after last Christmas.

She spent nearly $4,000 for a matchmaker. When she asked for her money back, they said no.

There is a state law that guarantees consumers the right to cancel a contract during a three-day “cooling-off” period, but that does not apply in cases like this.

Needham police arrest California man in check-washing scam used to buy gold coins

There has been a recent surge in “check washing,” when a mailed check is stolen and the name of the recipient and the amount of the check are erased and replaced with another name and (much larger) amount.

The check engine light came on in his new Chevy in December. It’s still on.

Neither the dealership nor GM have been any help to North Reading resident Corey Morris, whose 2022 Chevrolet Suburban SUV may soon be sitting idle in his driveway.